MANJAM
CARE / AFTER-SALES
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MANJAM / PRODUCT CARE

After-sales Service

Effective 25 August 2026 · Version 1.1

If a material or manufacturing problem appears after an item has been delivered and used, MANJAM can review the case and seek the most practical available solution with the original source or brand. This service is separate from a claim for transit damage or a wrong item, which must follow our Returns, Exchanges & Refunds Policy.

1. What we can review

We can review a suspected manufacturing or material issue affecting normal function, such as a failed seam, zip, clasp, strap attachment or other component. Assistance is assessed case by case against the order record, product age, care instructions, source or brand terms, and applicable law. This page does not create a universal MANJAM warranty beyond those terms or mandatory rights.

2. What is normally outside the service

  • ordinary wear, ageing, fading, pilling or sole wear;
  • accidental damage, impact, water, fire or another external event;
  • misuse, abnormal use, unsuitable storage or ignored care instructions;
  • cleaning, alteration or repair by an unauthorized third party;
  • a change of mind, fit issue or personal preference.

3. What to send

Provide the Order ID, the email used for the order, when the issue appeared, how the item was used and cared for, a photograph of the entire item, clear close-ups of the affected area, and a short video if movement or function needs to be shown. For footwear, include the uppers and soles. Do not send payment-card data, passwords or identity documents through WhatsApp.

4. Review process

  1. MANJAM checks that the order and item can be identified.
  2. Our team reviews the evidence and may ask for further details.
  3. Where useful, we consult the original source, brand or a repair specialist.
  4. We explain the available route and any cost before asking you to proceed.

Do not ship the item until MANJAM gives written instructions. The return or service address depends on the customer’s location and the appropriate handling centre; Customer Care will provide it after the case is reviewed. Where the review verifies transit damage or a wrong item/confirmed attribute, a covered verified quality issue, or another case for which applicable law requires a no-cost remedy, MANJAM pays the full reasonable and necessary standard return-shipping cost. Customer Care will arrange or instruct the method in writing; this process does not limit reimbursement required by law. Brand review, parts and international transport can take several weeks or longer; we will not promise a completion date until the responsible service provider confirms it.

5. Possible outcomes

Depending on responsibility, availability and law, an outcome may include care guidance, a repair quote, a source- or brand-supported repair, replacement where available, a price adjustment, return or refund. A paid option requires the customer’s approval before work begins. Nothing here limits a remedy required by applicable law.

6. Contact after-sales

Start with support@manjam.app or message WhatsApp +84 858 700 997. Include the Order ID in your first message.