Terms of Service

Effective date: 14 August 2026

Version: 1.4

These Terms of Service govern access to and use of the MANJAM website, mobile application, checkout pages, and related personal-shopping and sourcing services (collectively, the “Services”).

For orders completed through this website, the contracting seller and merchant of record is THT GLOBAL LIMITED (“MANJAM,” “we,” “us,” or “our”). A payment service may process the transaction, but it is not the seller. THT GLOBAL LLC is a separate U.S. affiliate and is not the seller or recipient of customer checkout funds for these transactions.

THT GLOBAL LIMITED

Company No.: 78843181

Business Registration Certificate No.: 78843181-000-09-25-0

Registered Office: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36–40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

Customer Support: support@manjam.app

Telephone: +852 6279 9717

By creating an account, submitting a request, confirming an order, or completing payment, you agree to these Terms and the policies incorporated by reference.

1. Eligibility and customer information

You must be at least 18 years old, have legal capacity to enter into a contract, and use a payment method you are authorized to use.

You must provide accurate, current, and complete account, billing, shipping, contact, and identity information. We may suspend processing where information is incomplete, inconsistent, or cannot be verified.

You are responsible for safeguarding your login credentials and promptly notifying us of suspected unauthorized access.

2. Nature of the Services

MANJAM provides an independent personal-shopping and product-sourcing service. We locate, procure, verify, and supply requested goods according to the confirmed order.

The app may function as a discovery catalogue and may allow you to prepare a draft request. A binding order is formed only when:

1. the final item, condition, price, fees, shipping, duties/taxes treatment, timeline, and policies are displayed on the merchant website;
2. you confirm the order and required consents;
3. payment is authorized and accepted; and
4. we send an order-confirmation or acceptance notice.

We may reject or cancel a request before acceptance for compliance, availability, pricing, fraud-prevention, geographic, legal, or operational reasons.

3. Product information, availability, and condition

Product availability may change before sourcing is completed. Unless expressly marked “in stock and reserved,” availability is subject to confirmation.

We aim to present accurate descriptions and images. Display settings, lighting, manufacturing variation, natural materials, and prior handling may cause minor differences.

For pre-owned, vintage, display, or outlet items, the specific condition report disclosed at checkout forms part of the order.

We will not substitute a materially different product without your express approval.

4. Pricing and currency

The checkout page states the transaction currency and itemized charges. The total may include:

• item sourcing amount;
• MANJAM service fee;
• shipping and insurance;
• duties and taxes where stated;
• other clearly disclosed charges.

Your card issuer may apply foreign-exchange, cross-border, or other charges that are outside our control.

A clear pricing error does not bind us. If an error is discovered after order funding but before sourcing, we will offer a corrected quote or the applicable cancellation and refund option; we will not collect the difference without your express acceptance of a new quote.

4A. Confirmed total

When checkout identifies an order as having a Confirmed Total, that is the amount MANJAM will collect for the confirmed order. MANJAM will not collect an additional amount after checkout for that order.

If we cannot dispatch at the Confirmed Total, we will contact you before dispatch. You may cancel the affected order and receive the applicable refund. A material change you request, such as an item or delivery-address change, requires a new quote and your express acceptance before it takes effect. See the Confirmed Total Commitment for delivery-specific details.

4B. MANJAM Balance

If MANJAM Balance is enabled, it is a closed-loop purchasing balance usable only for eligible purchases sold by MANJAM. Customer-funded Cash Balance and MANJAM Credit are recorded separately. Balance cannot be transferred between users, used for P2P, used at third-party merchants or freely withdrawn as cash, except where applicable law requires redemption or another remedy.

For eligible orders, checkout may use existing MANJAM Balance first. If the Balance is insufficient, the exact Additional Funds Required will be shown and the customer may expressly add that shortfall to MANJAM Balance before returning to the same Order ID to confirm Balance payment. Adding funds and reserving funds for an order are separate ledger events. MANJAM will not automatically convert a product payment or refund into store credit.

Orders funded from Balance use reservation before settlement; eligible unfulfilled amounts are released back to Available Balance and restored to the same value category originally reserved. The MANJAM Balance Terms apply in addition to these Terms.

5. Payment authorization and verification

You authorize THT GLOBAL LIMITED and any approved payment provider to process only the funding or payment action that you explicitly select. Where MANJAM Balance is enabled for an eligible order, existing eligible Balance is used first and any exact shortfall is funded only after your separate confirmation; the order amount is then Reserved before settlement.

Where card-funded MANJAM Balance or another card payment method is approved and enabled, we may use 3-D Secure and may request additional identity, billing, cardholder, delivery-address, or source-of-funds information, particularly for high-value or unusual activity.

We do not provide cash advances, money transmission, cash-out, card-to-card transfers, or payment processing for third parties.

We may delay or cancel sourcing until payment and verification are complete.

6. Sourcing and order changes

Sourcing begins when we issue a sourcing-started notice or otherwise commit funds to the request.

After sourcing begins, cancellation or modification may be restricted because items may be special-order, scarce, personalized, non-returnable to the source, or subject to currency and logistics costs.

Applicable cancellation and refund rules are stated in the Cancellation, Return & Refund Policy.

7. Fulfillment and delivery

Estimated sourcing and delivery periods are disclosed at checkout. Estimates are not guaranteed delivery dates unless expressly stated as guaranteed.

We will provide reasonable status updates and notify you of material delays. If we cannot source the confirmed item within the maximum disclosed sourcing period, you may choose an extension or a refund under the Refund Policy.

Risk of loss and delivery rules are set out in the Shipping, Delivery, Duties & Taxes Policy.

8. Authenticity and condition

We do not knowingly source or supply counterfeit goods. Our authenticity and condition procedures are described in the Authenticity & Condition Policy.

Unless expressly included, a manufacturer’s warranty or boutique after-sales service is not guaranteed. MANJAM’s obligations are limited to the written guarantees provided by MANJAM and any mandatory rights under applicable law.

9. Returns, refunds, and complaints

Returns and refunds are governed by the Cancellation, Return & Refund Policy displayed before payment.

Nothing in these Terms removes rights that cannot lawfully be excluded. A customer’s disagreement with a policy does not prevent the customer from exercising cardholder or statutory rights; however, we may submit complete transaction evidence to contest unsupported or inaccurate claims.

Contact us promptly at support@manjam.app so we can investigate and propose a resolution.

9A. Live Chat and support communications

Live Chat is available only when the feature is enabled and you are authenticated with a MANJAM app account. Unless MANJAM separately agrees in writing, Live Chat is not represented as continuously staffed, 24/7, or an immediate-response service.

A chat message or conversation status is not an order acceptance, payment confirmation, refund approval, or delivery guarantee. Do not send passwords, one-time codes, complete card details, or identity documents in chat; if such verification is genuinely required, MANJAM will provide a separate secure process. We may close spam, abusive, fraudulent, or otherwise misused conversations.

10. Customer obligations and prohibited conduct

You must not:

• use a card or account without authorization;
• provide false identity, billing, delivery, or transaction information;
• purchase for unlawful export, sanctions evasion, money laundering, resale of prohibited goods, or other unlawful activity;
• request shipment to an address intended to defeat fraud controls;
• alter, swap, damage, or return a different item;
• make a knowingly false claim about authorization, delivery, condition, or authenticity;
• interfere with the Services, security controls, or payment process;
• misuse brand names, content, images, or MANJAM intellectual property.

We may cancel an order, refuse service, preserve evidence, and report suspected unlawful activity where reasonably necessary.

11. Intellectual property and brand references

MANJAM owns or licenses the platform content, design, software, and original materials.

Third-party brand names and trademarks belong to their respective owners and are used solely for identification and description. Their appearance does not imply affiliation, sponsorship, endorsement, or authorized-dealer status.

12. Third-party services

Payments, authentication, shipping, communications, analytics, and other functions may be provided by third parties. Their services may be subject to additional terms.

We remain responsible for our contractual obligations as merchant of record, but we are not responsible for failures caused solely by a third party where liability cannot reasonably be attributed to us, subject to mandatory law.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as available” basis. We do not guarantee continuous access, permanent availability of any product, or a particular market price.

We do not exclude liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

14. Limitation of liability

To the maximum extent permitted by law, MANJAM is not liable for indirect, incidental, special, punitive, or consequential losses, including lost profits or business opportunities.

For a claim directly relating to a particular order, our aggregate contractual liability will not exceed the amount paid to MANJAM for that order, except where a higher liability is required by law or arises from fraud, willful misconduct, or another non-excludable basis.

15. Indemnity

To the extent permitted by law, you agree to reimburse MANJAM for reasonable losses caused by your unlawful conduct, intentional misrepresentation, unauthorized payment use, item swapping, or material breach of these Terms.

This clause does not require you to indemnify MANJAM for MANJAM’s own negligence, breach, fraud, or non-excludable liability.

16. Governing law and disputes

These Terms are governed by the laws of Hong Kong, without limiting mandatory consumer protections that apply in your place of residence.

Before filing a claim, either party should provide written notice and allow 30 days for good-faith resolution, unless urgent relief or a mandatory legal deadline applies.

Subject to mandatory law, the courts of Hong Kong have non-exclusive jurisdiction.

17. Changes to these Terms

We may update these Terms prospectively. The version accepted at checkout applies to that order unless a change is required by law or agreed by both parties.

18. Contact

THT GLOBAL LIMITED

Company No.: 78843181

Business Registration Certificate No.: 78843181-000-09-25-0

Registered Office: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36–40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

Customer Support: support@manjam.app

Telephone: +852 6279 9717

Partner and affiliate introductions

MANJAM may operate referral, creator, stylist, concierge or business-partner programs. Partners are independent marketing introducers and are not sellers, payment intermediaries or representatives of referenced brands. Customer orders remain contracts with THT GLOBAL LIMITED and must be paid directly through the checkout shown for the confirmed order. Partner attribution and commission are governed by the MANJAM CONNECT Partner Program Terms.