Shipping, Delivery, Duties & Taxes Policy

Effective date: 8 August 2026

Version: 1.2

1. Two-stage fulfillment

Stage A — sourcing and procurement

For an item confirmed as available, MANJAM generally aims to secure the item within 72 hours after order funding is confirmed. If a particular source, release schedule or verification step requires longer, the Order Review will show the applicable sourcing estimate before payment.

Stage B — inspection, dispatch and delivery

After the item is secured, inspection, cross-border movement, customs and final delivery may extend the overall order journey. Depending on the item and destination, the total journey can range from a few days to approximately 1 to 8 weeks. After final dispatch, transit is generally 1 to 10 business days.

All timeframes are estimates unless the Order Review expressly states a guaranteed date.

2. Status updates

We will provide reasonable order updates and notify you of a material delay.

If we cannot source the item within the maximum period shown at checkout, the options in the Refund Policy apply.

3. Shipping method

We use reputable tracked carriers or specialized insured logistics providers appropriate to the item and destination.

High-value shipments may require:

• adult signature;
• government ID at delivery;
• restricted delivery to the named recipient;
• carrier collection;
• insurance;
• additional address verification.

4. Address accuracy and changes

You must provide a complete and accurate delivery address, telephone number, and recipient name.

Address changes after order funding or confirmation are not guaranteed and may require enhanced verification. For fraud prevention, we may refuse a change to a materially different address.

5. Confirmed Total Commitment

Version: 1.0 · Effective date: 20 August 2026

When checkout identifies an order as having a Confirmed Total, that is the amount MANJAM will collect for the confirmed order. MANJAM will not collect an additional amount after checkout for that order.

If MANJAM cannot dispatch at the Confirmed Total, we will contact you before dispatch. You may cancel the affected order and receive the applicable refund. We will not dispatch on a higher total unless you expressly accept a new quote.

This commitment does not promise a universal tax, customs, or delivery arrangement. We may still request accurate recipient information or documents required for lawful dispatch and delivery. Nothing in this commitment limits rights that cannot lawfully be excluded.

6. Customs information

You authorize us and our logistics providers to provide customs authorities with accurate shipment and transaction information.

We may request tax identification, identification documents, or other information required for customs clearance.

We do not agree to under-declare value, misdescribe goods, use false gift declarations, or evade customs laws.

7. Delivery completion

Delivery is considered completed when tracking or other reliable carrier evidence shows delivery to:

• the verified address;
• the named recipient;
• an authorized person at that address; or
• an approved carrier collection point.

For high-value orders, signature or equivalent delivery evidence may be required.

8. Lost shipments

If tracking does not show delivery within a reasonable period, contact us. We will open a carrier investigation.

Where a shipment is confirmed lost before delivery, we will provide the remedy required by the order terms, insurance coverage, and applicable law, which may include replacement or refund.

9. Delivery disputes

Keep your contact details current and monitor tracking.

We may provide payment processors, banks, card networks, insurers, and issuing banks with tracking, signature, address verification, and delivery communications when responding to a payment or delivery dispute.

10A. Order reductions and delivery changes

If an item becomes unavailable or delivery circumstances change before dispatch, MANJAM will not increase a Confirmed Total. We will contact you before dispatch and offer the applicable cancellation and refund option for the affected order.

10. Merchant

THT GLOBAL LIMITED

Company No.: 78843181

Business Registration Certificate No.: 78843181-000-09-25-0

Registered Office: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36–40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong

Customer Support: support@manjam.app

Telephone: +852 6279 9717